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Tel: +61 2 8005 0201

ABN: 66771889265

Talk to us on Skype: Aurelian Sports

Current Store is Australia Australia

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Aurelian Sports Limited Privacy Policy

1. General Introduction

Aurelian Sports Limited (www.aureliansports.com) understands the importance of keeping the information about you that you entrust to us confidential and secure ("Customer Information").

The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, credit card information ("Personal Information").

We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website or other channels as they evolve, or by providing your Customer Information to us over the telephone, by email or other communication method ("means"), you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.

2. Who Controls your Customer Information?

Customer Information collected by us is controlled by Aurelian Sports Limited. Burleigh Manor, Peel Road, Douglas, Isle of Man, IM1 5EP

3. What Personal Information do we collect and how?

Aurelian Sports Limited collects Customer Information supplied by you and uses it to provide you with personalised service ONLY.

We do not store credit card details nor do we share customer details with any 3rd parties.

Aurelian Sports Limited may collect Personal Information about you:

  • When you register an account
  • When you purchase products and/or services
  • When you contact us or our customer services personnel
  • Via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies.
  • From third party sources, for example credit checking agencies.

Examples of Personal Information we collect in each case are:

Registration Information

You provide us with your name, username, password and email address when you register an account on our website at the Customer Login Section

Purchaser Information

You provide us with your name, address and telephone details when you place an order through our website.

Please be advised that once the payment has been taken and authorised via our secure bank link any written detail or reference to card details will be immediately destroyed.

Transactions are processed through PayPal secure, encrypted, payment gateway.

Contacting us

When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your Personal Information for example, name, email address etc.

Implicit data capture

Certain Customer Information is automatically collected when you visit the Aurelian Sports website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, JavaScript.

These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your viewed/searched-for products and on site activity

The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.

Cookies

The website owned and operated by Aurelian Sports Limited uses cookies (small text files containing a unique identification number).

Information from other sources

We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.

4. How do we use your Customer Information?

Aurelian Sports Limited will use your Customer Information for a number of different purposes including:

  • For registering your account with Aurelian Sports Limited
  • For fulfilling orders
  • For responding to your queries
  • For improving your onsite experience and providing you with information about products and services, special offers and promotions
  • For internal operations and analysis

Registration

We will use the information that you provide to us when you register as a member on the website to set up and maintain your account. We will send you a confirmation email notifying you that your account has been set up.

Fulfilling orders

When you place an order for products via the website or other means we will use your purchase information to process the requested transaction, fulfill your order and provide you with the products and service you expect.

Responding to communications

We may use your Customer Information to respond to your queries for example, about an order or problems logging on, navigating the website or accessing your account. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of our customer services team. We may also use your contact details to send you follow up information about a purchase made in order to keep you fully informed.

We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services)

Improving your shopping experience

We use the information gathered from your cookie file (see Cookies above) in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site.

We use this information to provide you with a more personalised experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you.

When you register your account or place an order via our website or other means we may use your Customer Information to contact you with details of special offers, promotions and other information where we think these will be of interest. You can unsubscribe for such communications at any time by contacting our Customer Service Team via email unsubscribe@aureliansports.com

Internal administration and fraud prevention

We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention.

We use your Customer Information to help us guard against fraud. When you purchase products from Aurelian Sports Limited and pay via credit or debit card we will automatically pass certain Customer Information, which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors or other third parties for the specific purpose of verifying that information.

If your Customer Information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.

5. Who do we share your information with and why?

We do not in sell or rent your Customer Information to third parties.

Compliance with laws and regulations

We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of Aurelian Sports Limited customers and others

Transfers outside the UK

For any of the above purposes, we may need to send your information internationally including to countries outside the European Economic Area (EEA). Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than UK data protection requirements. We will however take steps to ensure that your Personal Information is transferred, stored and processed in accordance with appropriate security standards and in accordance with the terms of this Privacy Policy and applicable data protection laws.

6. How do we keep your Customer Information secure?

We operate with applicable UK data protection legislation. We use leading technological and security measures (electronic, physical and procedural) to ensure the safety and confidentiality of your Customer Information through collection, storage and disclosure. Such measures include maintaining a secure encryption based transmission system, intrusion detection and prevention software and virus protection software in respect of Customer Information.

7. How can you control your Customer Information?

Aurelian Sports Limited understands that it is important that you have control over your Customer Information. You can view and change your account settings and information, including your contact email address by visiting the "Account" section after Customer Login on the website.

8. Changes to this Privacy Policy

Aurelian Sports Limited may amend this Privacy Policy from time to time and will notify you of any material changes by displaying the revised Privacy Policy on our website.

For further information or questions please contact Aurelian Sports Limited at: info@aureliansports.com

  • © Aurelian Sports Limited ABN: 66771889265
  • 1/38 Manning Road, Sydney, NSW 2028
  • Email tracey@aureliansports.com