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Email: poledance@tpg.com.au

ABN: 66771889265

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Current Store is Australia Australia

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  • PLEASE NOTE:

    By acknowledging and accepting our terms and conditions you are accepting the following:

    1. CUSTOMS IMPORT CHARGES AND CHARGES AT LOCAL PORT

    The customer (you) are responsible for the customs and import charges at the port of delivery. Customs and import taxes vary in each country, and port, and are subject to Government conditions and taxes. Please make yourself aware of the local import tax conditions if you are importing the product yourself, or liaise with your customs agent regarding the predicted import taxes. Aurelian Sports is not responsible for local import taxes and charges. Local import taxes and charges are payable by the customer (you).

    2. ALLOW 5 DAYS BETWEEN DELIVERY DUE DATE AND YOUR STUDIO OPENING OR EVENT:

    To allow yourself enough time to receive, set up, try and make adjustments to our product. Please give yourself a 5 day window from the day products are received to the date your studio is opened.

    There may be delays in shipping that are out of our control. If there is a delay it is usually 2-3 days from expected delivery unless there is a force majeur.

    3. ALTERATIONS AND TECHNICAL SUPPORT

    Sometimes the products received need installation support, customization or an alteration that wasn't expected by you or Aurelian Sports.

    Below we have outlined the common issues and remedies and expected times to fix them. Please alert yourself to the timelines so you don't loose business or productivity:

    1. Joins being more than 1mm: a file can be purchased from a local hardware store for around $10 and the join filed down. It takes about 10 minutes. The studio owner should do this themselves.

    2. Poles not spinning: our equipment has been tested and quality assured. Please contact us as this is usually due to the product being set up inaccurately.

    3. Poles not fixing in static position: our equipment has been qualify assured and tested. Please contact us as this is usually due to mis-understanding on the customer side on how to use the product.

    For information on our warranties, exchanges and returns process please refer to the website: www.aureliansports.com

  • © Aurelian Sports Limited ABN: 66771889265
  • 102/1-13 Garners Avenue, Marrickville, Sydney, NSW 2204
  • Email poledance@tpg.com.au